Feature Requests

Many small businesses are not able to provide live, 24-hour chat support to customers. This makes the current implementation of "Enable Human Support" of limited use. I know many small businesses rely on asynchronous email or support tickets for support, not live chat. As a supplement to what you currently offer, it would be tremendously useful if Tiny Talk could provide a simple email/contact form (that would send email to a predefined email address) in two different scenarios: 1) As an option when the end user clicks "Request Human Support." Perhaps the admin could be given two options (each of which can be enabled/disabled) in the "Enable Human Support" settings: 1) Chat support and 2) Email support. 2) Added as a "Contact us" or "Send us an email" link as a "space" in the messenger itself. Bonus points if you could automatically include the metadata ("lead data") to the email, too!

As an agency owner, I'd love to see team and client management features implemented. Here's what would be incredibly helpful: Core Features Needed: Team Member Management Ability to invite team members Assign specific chatbots to team members Set different permission levels for each team member Client Access Management Give clients access to only their specific chatbots Allow clients to update their own bot content independently Maintain admin control over account-level settings Use Cases: 🏢 Agency Scenario: I need to give clients access to view and edit their specific chatbots Clients should be able to update their bot's content without accessing other clients' bots I want to maintain overall account control while letting clients manage their bots 👥 Team Collaboration: Add team members to help manage different chatbots Assign specific permissions for content updates Keep oversight of all bot modifications Suggested Implementation Priority: Basic team member invitation system Per-bot access control Client access management Role-based permissions These core team/client management features would be a fantastic start for agencies working with multiple clients. I'm also glad to hear Custom Domain (CNAME) is already planned! For reference, I expect it to work like this: Current URL: https://dashboard.tinytalk.ai/bots/31af5d3b-61cc-4105-a3ed-5267a8120b86/chat Expected Custom Domain URL: https://cname.mydomainname.etc/bots/31af5d3b-61cc-4105-a3ed-5267a8120b86/chat This should apply to both iframe and SDK implementations: <iframe src=" https://cname.mydomainname.etc/bots/31af5d3b-61cc-4105-a3ed-5267a8120b86/chat " width="100%" height="660" frameborder="0" ></iframe> <script src=" https://cname.mydomainname.etc/latest/tiny-talk-sdk.min.umd.js " data-tiny-bot-id="31af5d3b-61cc-4105-a3ed-5267a8120b86" defer></script> While full white-label dashboard customization would be amazing in the future, these CNAME features would be a great start!

Provide an option to re-train knowledge base documents every n time, like every day, every week and so on. At first this makes sense only for URL sources but eventually external sources will also need it. Configuration will be on resource level but a batch operation should be possible to select x amount of resources and set their re-training schedule.

Allow admins to provide question + answer pairs on the Dashboard for convenience. These pairs would then be used as resource and be picked up by the AI to be considered when replying to user prompt

Chatbot owners would like a conversation rating tool for the users which can be triggered manually by the user.

Ability to rate leads from 1 to 5 stars

I would appreciate the opportunity to remove the existing branding and replace it with my own, particularly if you are in the process of enabling the use of our own domains.

recognize the user's voice by transforming it into text for entering questions into the system or on WhatsApp